At Tobbox, customer satisfaction is important to us. Please review our refund and return policy before placing an order.
Return Window
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
– Unworn
– Unused
– In the same condition that you received it
– In the original packaging
– With all tags, accessories, and packaging included if applicable
Non-Returnable Items
We may not accept returns for:
– Items that have been worn or used
– Items damaged by the customer
– Items without original packaging
– Final sale or clearance items
– Gift cards
Return Request
To request a return, please contact us at:
support@tobbox.com
Please include:
– Your order number
– The item you want to return
– The reason for the return
– Photos if the item arrived damaged or incorrect
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
We recommend using a trackable shipping service when returning an item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be processed to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
support@tobbox.com
Please include your order number and clear photos of the issue.
Exchanges
At this time, we recommend placing a new order for the correct item or size after your return is approved.
Contact
For refund or return questions, contact us at:
support@tobbox.com